Fact Sheets

The vast majority of complaints about student loans submitted through the CFPB portal are related to federal policy or loan term disagreements. Read also our CEO's article on Medium, "Truth in student lending: What borrower complaints say about improving student loans." 

 

 

Learn about Navient’s pilot program to make it easier for past-due borrowers to enroll in IDR.

Read Navient's response to the Consumer Financial Protection Bureau's Request for Information on student loan borrower communications, including recommendations to simplify the repayment process and help borrowers succeed.

Read Navient's response to the Consumer Financial Protection Bureau's Request for Information on student loan servicing, including recommendations to enhance the student loan program and topics such as payment processing and credit bureau reporting.