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Fact Sheets & FAQs


Analysis of CFPB Consumer Response Portal Submission
Analysis of CFPB Consumer Response Portal Submission | An analysis of Navient customer submissions through the CFPB Complaint Portal. Read also our CEO's article on Medium, "What CFPB Consumer Data Prescribes for Student Loans."


Federal Student Loan Servicing Fact Sheet
Learn more about how Navient helps keep borrowers on track to successfully repay their student loans.


Navient response to CFPB RFI on student loan borrower communications (June 2016)
Read Navient's response to the Consumer Financial Protection Bureau's Request for Information on student loan borrower communications, including recommendations to simplify the repayment process and help borrowers succeed.


Navient response to CFPB RFI on student loan servicing (July 2015)
Read Navient's response to the Consumer Financial Protection Bureau's Request for Information on student loan servicing, including recommendations to enhance the student loan program and topics such as payment processing and credit bureau reporting.


Money Under 35
Learn more about Navient's national study, conducted with Ipsos, which tracks the financial health of more than 3,000 adults ages 22 to 35.


Income-Driven Repayment and Student Loan Affordability
Read Navient's study on Income-Drive Repayment drawing from a survey of 12,500 Navient-serviced borrowers.


Student Loan Trends
Learn more about student loan trends and Navient's role as a servicer