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Student Loan Trends

Learn more about student loan trends and Navient's role as a servicer.

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At a Glance: Federal Student Aid

These four charts show trends of the federal student loan portfolio generated from the latest data published by the Federal Student Aid Data Center.

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Analysis of CFPB Consumer Response Portal Submission
Review the analysis of the CFPB Consumer Response Portal Submission for federal fiscal year 2017. Read also our CEO's article on Medium, "Truth in student lending: What borrower complaints say about improving student loans." Please find the latest analysis deck attached.
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eSign IDR Pilot Program
Learn about Navient’s pilot program to make it easier for past-due borrowers to enroll in IDR.
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Federal Student Loan Servicing Fact Sheet
Learn more about how Navient helps keep borrowers on track to successfully repay their student loans.
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Navient response to CFPB RFI on student loan borrower communications (June 2016)
Read Navient's response to the Consumer Financial Protection Bureau's Request for Information on student loan borrower communications, including recommendations to simplify the repayment process and help borrowers succeed.
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Navient response to CFPB RFI on student loan servicing (July 2015)
Read Navient's response to the Consumer Financial Protection Bureau's Request for Information on student loan servicing, including recommendations to enhance the student loan program and topics such as payment processing and credit bureau reporting.